Techie Now Articles

It has been featured with our previous entries that a computer cannot have 2 or more antivirus programs installed. Now, how do you uninstall of the other antivirus programs? Simple, thru “add or remove programs” or “programs and features” in control panel. It is pretty simple and it works in most cases.

A previous case had issues with his programs after uninstalling his free antivirus software.  He also mentioned that a lot of icons in his desktop went missing and that several startup programs stopped launching; when all he did was to click on the uninstall button at the Programs and Features list in control panel.

Here’s the problem: there are other add ons on your antivirus program that may not be listed in the programs and features list. Some are, but you can’t uninstall them; thus causing problems like inability to browse, error messages on startup up to losing internet connectivity.

Even I, as a technician, get problems after uninstalling some antivirus program. Most commonly when removing an antivirus software bundle. I’m not saying that these bundles are not good; they are actually good and gives your computers security from all sides. Just like what I’ve previously mentioned; some add-ons are not that easy to remove because they are all over your system – your browser, your firewall, your registry. More often, these components are related to each other and if a component is removed it would just crash down altogether, causing damage on other components of your computer.

I’m pretty sure that this side problem has been raised to antivirus software developers. Some don’t really know this but each antivirus software has its own removal tool. Some of the popular ones I’ve listed below:

• Norton products
• McAfee products
• Trend Micro prouducts
• Kaspersky products
• AVG products

Instructions on how to use them are also included on the page.  Its quite simple really, all you have to do is to download the tool, install it and run it.

However, in cases where problems are encountered, most especially when network drivers need to be reinstalled or the firewall and/or the browser add-ons need to be reconfigured.  Depending on the situation; in worst cases, you just end up reinstalling everything.

End result: not only did we successfully remove other components of the antivirus program; but we also made sure that everything was in good working condition.  Another happy customer with a working computer.

How can Techie Now help?

Antivirus programs can be very tricky when you’re trying to uninstall them.  There are several components scattered all over your PC to give you all around security.  At most cases all components cannot be simply removed by the built in windows uninstaller and may cause instability to system crash on your computer.  Let Techie now take care of the hassles so you can ensure a working and safe pc.  We’ll also give you our expert opinion because we care for your computer as if its our own.

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I have been working on cases for problems on not being able to play in Yahoo!games, PoGo games, flash games. If not everybody, I would say that 98% of computer home users use their systems for gaming. It may be just the pre installed games, or installed games; but the most popular would be browser games.

Browser games are simple online games that are played using the web browser. You can either play against the computer (server) or other human players (thru the internet, of course). Popular examples are Yahoo!Games, PopCap games, AOL games. These games rely solely on common browser plugins like java or flash player. Now when these plugins encounter a problem, you can’t play the game anymore.

My recent customer had problems playing an online card game. There no problems logging in to the site, but it just stops at the loading page. Initially, we had to check it out on my side to see if its just a typical downtime from the website. But no. I checked the browser add-ons, and even reset the browser to no avail. Tried to reinstall java and flash player but it didn’t fix it. Since it wasn’t a plugin issue; I thought it may be another Internet Explorer problem after a recent windows update. Tried to load on another browser.. voila! It loaded!

But that isn’t the end of the story. The next thing I found out is after restarting.. we’re back to square 1; this time with two browsers. The way things are going its seems like its more than the brower in itself… it has something to do with the system files.

It is a possibility that when we install/uninstall toolbars, addons and cracked software, that system files are being replaced. Sometimes, when we try to bring in unregistered software, it may replace good system files with corrupt ones. Good thing that Windows has a built in tool that checks and replaces old or broken system files with good ones in the form of SFC (system file checker). It works in conjunction with Windows File Protection that keeps the system file cache updated with the latest approved Microsoft system files. It works something like a tool that takes off the bad stuff and brings back the good stuff in… like a full body workout!

End result: the browser game loaded and worked on both browsers; thus another happy gaming for a happy customer.

How can Techie Now help?

Playing games is one good way to relax; but it can be more of a frustration when things don’t work out well. Just like in browser games. You can be clueless as to where the problem is at. Let Techie Now, take care of the hassles so you can go back and play your favorite online game in no time. We’ll also give you our expert opinion because we care for your computer as if its our own.

www.TechieNow.com

One of the most surprising cases I’ve worked on was setting up a home network. Quite frankly I’m surprised not because its a one in a million case, but I’m surprised that there are computer users that use it. In my home, for example, we have 5 computers systems at home but never even thought of it. Most computer users (myself included) have overlook the convenience of being in a home network. File and printer sharing, for one. Like I can view pictures on my brother’s laptop without me going over to his room or print documents without physically going over the printer at the family room or wherever the printer is installed.

I must say for this particular case that it’s simple and complex at the same time. What makes it more special is that I have to set it up on a Windows 7 machine (the simple part) and a Windows XP machine (the complex part). Why simple? Windows 7 has a feature of “Homegroup” where setting up a home network was made so easy that you just have to type in an access code to join the network. A “homegroup” link is found in Network and Sharing center, and a wizard that guides you in the process. (ref.http://blogs.msdn.com/e7/archive/2008/12/30/at-home-with-homegroup-in-windows-7.aspx)

And as I’ve mentioned, the complex part is when you would want to add an earlier version of Windows in the network. For this case, my task was to add a Windows XP machine to a Windows 7 homegroup. This is not as simple as the above because “homegroup” only works with Windows 7 computers. In this case, the group’s name on both machines must be the same. (i.e. change the workgroup name to “homegroup” since that cannot be renamed in windows 7) In addition to that, whoever wants access must have a user account on the Windows 7 machine that matches the user name and password on the XP machine.

End result, we had a working home network between 3 computers, 2 on Windows 7 and one in Windows XP. Another happy customer with a working home network.

How can Techie Now help?

There are some some computer related activities that can be complex no matter how simple it sounds. Some may even sound impossible, but not really if you know how to work around it; however that will get you confused in the process. Let Techie Now handle the confusing stuff. We’ll also give you our expert opinion because we care for your computer as if its our own.

www.TechieNow.com

Many of the customers I dealt with have problems on sluggish performance of their computers.  Some of them probably might have read articles on how to improve their computer’s performance but ends up making the situation worse.  This is what I realized: most computer users tend to overdo the security of their computers.  While I agree that prevention is better than cure; too much of anything is also bad enough.

At one instance I handled a case where a customer had 4 antivirus programs installed.  I bet you’re thinking that it’s a good idea because there isn’t a perfect antivirus software and not a single one can catch all the viruses.  Just in case one is missed, the other programs will catch it.  Another customer had one installed on trial basis and just forgot that it ever existed.  And yet another customer don’t even recall installing a certain antivirus program.

The drawbacks?  An obvious drawback is software conflict.  What’s funny with antivirus programs is that they don’t like one another.  When they prowl at each other, that’s when you’ll experience issues ranging from program crashes to system lockups.  Another drawback is scarcity of system resource.  Antivirus programs are designed to provide real time protection; that means it constantly runs in the background unless the end user turns it off.  Multiple real time protection eats a large chunk of system resource thus leaving a tiny piece for the rest of your programs (including Windows itself) to use.

Our resolution is simple- get rid of all antivirus programs but one.  Pretty simple but not simple enough.  Again antivirus programs have its own built in security to prevent accidental uninstallation.  Plus antivirus programs leave a lot of traces and these might give you problems in installing antivirus programs in the future.  Some antivirus programs are just plain hard to remove, mere uninstallation from control panel doesn’t do any good.
We use tools specifically made to uninstall certain antivirus programs but we also do manual removals when necesary.

End result: not only that software conflict was resolved, but it definitely improved the computer’s performance.  It’s practically less vulnerable for malware attack; which gives us another happy customer.

How can Techie Now help?

“Technical trauma” from previous computer problems like catching a virus can cause you to overdo security measures on your computer. Irony is, it may cause further problems than solutions. Let Techie Now help you out by fixing your computer problems while you sit and watch. We’ll also give you our expert opinion because we care for your computer as if its our own.

www.TechieNow.com